Cyberattack on London transport: Disabled passengers affected

Cyberattack on London transport: Disabled passengers affected

The cyberattack on London’s transport system earlier this month has begun to disrupt services, with disabled passengers being the first to be affected.

Transport for London (TfL) announced on September 2 that it had been the victim of a cyberattack. It initially said its services were not affected and there was no evidence of data theft.

“We are currently dealing with an ongoing cybersecurity incident. There is currently no evidence that customer data has been compromised and there has been no impact on TfL services,” TfL said in its initial statement.

The transport company has now announced that its ride-sharing service is affected and that only a limited number of disabled travellers can travel.

“Due to the ongoing TfL-wide cybersecurity incident, we are currently only able to process a limited number of essential booking requests,” the brief statement said.

“In addition, many of our employees have limited access to systems and email. Because of this, there may be delays or we may not be able to respond to your request.”

Dial-a-Ride is a door-to-door travel service for people with “permanent or long-term disabilities”. Using accessible buses, the service is aimed at people who are unable to use regular public transport.

Accordingly ComputerWeeklyTfL has now informed them that services are back to normal.

“Due to the internal actions we are taking in response to the cybersecurity incident, the Dial a Ride booking system was temporarily unavailable, although existing bookings were still being fulfilled,” TfL said. ComputerWeekly.

“We can now accept important bookings and hope that the situation will continue to ease over the course of the day.”

Some passengers are still experiencing travel issues as a result of the incident, particularly those who pay for their journeys using Oyster cards or contactless payments, as well as travel apps such as Citymapper.

TfL continues to provide little information about the incident, neither disclosing the nature of the incident nor naming the threat actors behind it.

TfL was hit by the major MOVEit supply chain attack last year, orchestrated by the Russian Clop ransomware gang.

While the company confirmed that its own systems had not been compromised, it said that the contact details of around 13,000 customers had been stolen by the attackers. However, banking details had not been compromised.